The reason ? Stock take apparently.
Seriously not good enough, when we have to pay an annual membership to receive mail shots and then be turned away without warning.
I phoned up the manager to complain and she did offer a "couple of free drams" next time we are there. However, I seriously doubt I'll ever return as my usual drinking partners were so fed up with them and it usually takes a lot of cajoling from me to get people down there.
When I said to my girlfriend we might not go back she laughed out loud. She also said she did not think it was that big a deal
I guess we did save about £200, as we had a couple of pints and then attacked a home based whisky selection.
If / when I go again I'll ring day before and day of going.
- Cask Strength Gold Member
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- Joined: Mon Feb 20, 2006 9:27 pm
- Location: Galway, Ireland
As you say Not good enough and a bloody bank holiday too ....
And if they are so intent on sending you plenty of mail you would of thought they could of bothered to send out a mail about the impending stock take
Anyway at least you spared yourself £200
I wish I'd had the poise to say that but I was too busy trying to contain my annoyance. Last time we were there we had 9-10 drams each - so we definitely helped simplify stocktaking.
Apparently they did not know about having to close until the last minute because of some staffing issue. It just gets harder and harder to do these things as we get older and I was really looking forward to putting a dent in the new list.
Anyway I will stop winging now
I was at the Islay vs. Island tasting at the vaults last month where it was announced that the tastings would now be conducted in a room through the back - not in the members bar. Another decision taken without consulting the members.
Is there some way of communicating this back to the society at a high level - not with a view to getting compensation, which isn't the point - but actually changing the way these things are done? I know I should know, but is there a Chief Executive of General Manager of the Society?
I guess we would need to speak to someone like Simon Downs, Whisky Manager.
I had a good look around the website and could not find anything. I phoned the membership number to complain as I could see no reason to contact the management in London as it was her decisions which lead to my grievance in the first place. I was directed to call her and just got a load of unacceptable excuses about staffing.
She claimed Saturday evening was the best time to do a stock take as people were less likely to visit then - I cannot agree with this.
I saw 2 barmen there - they were staying to do a stock take - wouldn't their time be better spent serving paying customers on a Saturday evening.
Here are there opening times:
Monday to Friday, 12 midday-11pm
Saturday 12 midday-9pm
Seriously 7.30 -> 9.00 pm is THE ONLY TIME working, non-London members can get there and can it really be busy at 2.30 pm on a Monday ? Could they not do a stock take then ?
I've written the manager there an email asking for her line manager's contact details.
It appears I haven't stopped whinging.
i am a new member and am unimpressed by the tastings locations - as i have a young family, a trip to london or scotland for a tasting is out of the question (unless i want a divorce, hmmmm..)
there has only been one tasting near me so far this year and that was burns night in leeds, when i already had plans, as you do
since then nothing, and now they have offered me a £10 credit off a bottle if i return the tickets (face value of £60 iirc)
not that good imho
think i'll hang onto them for now, thankyou, and maybe offer them to a member on here to make use of for a tasting near them if nothing comes up within the next month or so
As for tasting events, I think they are expensive given the price of the drams involved. But they are good fun - the chance to talk to other whisky enthusiasts, the chance to hear guest speakers, etc. In the Edinburgh venues, I would tend to go only when there is an event with a particular theme - e.g. Highland Park, Arran or suchlike. The more general tastings are too easy to replicate by buying five drams from the bar. But outside Edinburgh, I guess the standard tastings are an opportunity to try SMWS drams that would otherwise be hard to get without a trip to one of the bars.
The SMWS has offered #62.16, Glenochy 26yo, sounds like a good one to me, but I was hoping to do a little research first. I was hoping someone here may be able to provide more information on this distillery.
Maybe I'll just buy it anway.
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