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I expected better from WM - guess I was wrong.
In the alternative email someone on the masthead of the website with your problem. (ie: Rob, Matt, etc.) Paragraph Publications is in business to sell to the whisky market and wouldn't intentionally put-off any prospective or returning customer. Let them know your concerns so they can have the opportunity fix any problems they may have.
Glad to have been of service, I just can't say enough good about Helen, she really is an asset to the magazine. She's always courteous, helpful and gets to the bottom of problems very quickly.
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